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The Art Of Asking For Reviews

Hello, my therapists! As someone who has been in the industry for over 18 years, I understand the power of positive reviews when it comes to growing your practice. In today’s digital age, online reviews play a crucial role in attracting new clients and building a stellar reputation. In this blog post, we’ll delve into the art of asking for reviews, discussing when and how to ask, the best places to request reviews, and how to leverage them for effective marketing. So, let’s get started and help your practice thrive!

  1. Timing is Key: Asking for reviews at the right time can significantly increase your chances of receiving positive feedback. Consider requesting reviews when clients are most likely to be satisfied, such as:
  • After completing a particularly successful session.
  • When clients express appreciation for your work.
  • Once you have established a positive rapport and trust with your clients.  I highly discourage forwardly asking for a review after the very first session with you. It can be off-putting for many people. 
  1. The Art of Asking: When it comes to asking for reviews, sincerity and a personal touch can make a world of difference. Here’s an example of how you can request reviews:

“Dear [Client’s Name],

I hope this message finds you well. I wanted to take a moment to express my gratitude for being a part of your wellness journey. Your satisfaction and feedback mean the world to me.

If you have a moment, I would greatly appreciate it if you could share your experience by leaving a review. Your words can help others discover the benefits of massage therapy and make an informed choice when seeking therapeutic services.


Thank you for your continued support, and I look forward to serving you again soon!

Warm regards,

[Your Name]”

  1. Convenience is Key: Make it easy for clients to leave reviews by providing multiple options. Consider the following approaches:
  • Email Automation: Set up an automated email system to send review requests shortly after appointments. Tools like Mailchimp or Constant Contact can help streamline this process.
  • In-Person Requests: If you have a physical location, display signage or provide business cards with review links, allowing clients to leave feedback conveniently.
  1. Choosing the Best Review Platforms: Selecting the right review platforms can make a significant impact on your online presence.  Seeing they are from a real source will instill greater confidence than you typing some reviews on your website.  When you embed reviews from these sources below, it shows they are real people.  Consider these options:
  • Google My Business: This is the #1 recommendation for me, as Google reviews can also enhance your local search visibility, making it easier for potential clients to find you. 
  • Yelp: For my US-based therapists, Yelp is a popular platform for discovering local services in the US, and positive reviews here can attract new clients.
  • Social Media: Leverage your social media presence by encouraging clients to leave reviews on platforms like Facebook or Instagram.  
  1. Multiple Review Locations and Why: Diversifying your review locations can help amplify your online reputation. Aim for a balance between quality and quantity. By having reviews spread across various platforms, you can appeal to different audiences and increase your online visibility.  WHen you send out your email asking for reviews, include a link to all, and let them choose which is most convenient for them.  Some might even leave reviews on multiple locations!

  2. The Power of Reviews in Marketing: Positive reviews act as powerful marketing tools for your massage therapy practice. Here are a few ways to leverage them:

  • Testimonials on Your Website: Display compelling reviews prominently on your website to build trust and showcase your expertise.  If you need a website, you can get one for FREE, here
  • Social Proof: Share positive reviews on your social media channels to engage your audience and attract new followers.
  • Local Directories: Monitor and respond to reviews regularly, demonstrating your commitment to customer satisfaction and building a positive online reputation.

In conclusion, asking for reviews is an art that, when mastered, can significantly contribute to the growth and success of your massage therapy practice. By timing your requests, using personalized and sincere language, making it convenient for clients to leave reviews, choosing the right platforms, and leveraging reviews effectively in your marketing efforts, you can cultivate a stellar online reputation that attracts new clients and keeps your practice thriving.

We are wishing you the best of luck in your journey as a thriving therapist!

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